Return & Refund Policy

Return & Refund Policy

We want you to have the best experience possible! If there’s any issue, we’re here to make it right as quickly as we can.

Our Guarantee:
If your product arrives damaged, defective, or not as promised, we’ll replace it or give you a full refund.

Timeframe:
You must contact us within 30 days of receiving your order to report any issue and request a return or exchange.

Conditions:

  • The item must be unused and in its original condition.

  • We may ask you to provide proof of the issue (such as photos or a video).

  • Returns are not accepted for reasons like buyer’s remorse or damage caused after use.

How to Request a Return:
Email us at ChillMateSup@gmail.com or message us on WhatsApp at +447677336653 with your order number and details of the issue. We’ll get back to you within 24–48 hours.